If you have received a wrong/expired/damaged/missing product, you can raise a return/replacement request within 3 days from the date of delivery. Please raise a request at the contact details provided on our website or email us at essentiaextracts@gmail.com

Return/replacement can only be initiated under the following conditions:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – physical damage/tampered product or packaging
• Incomplete order – missing products

Return/replacement requests will not be accepted under the following conditions:

• Opened/used/altered products.
• Missing original packaging (mono cartons, labels, etc.).
• The return/replacement request is generated and the damaged/missing product is reported after 3 days from the date of delivery.